Attn: Franklin MBTA Commuters

There are two group efforts you should be aware of and might want to consider joining.

1 - Put the MBTA on Google Maps

People who live in New York, Chicago, San Francisco, Moscow, Montreal, and some 250 other cities can log on to Google Maps not only for walking and driving directions but also for instructions on how to get to where they need to go via public transportation.

Bostonians do not have that option, but a 20-year-old college student from Cambridge is trying to do something about it.

Last month, Luke Bornheimer created a Facebook group - which he named "Put the MBTA on Google Transit!!!" - to petition the MBTA to list the city's buses and trains with Google Maps. The group's membership grew to 135 people in less than a month.

"It seems so simple, and frankly the Boston area as a whole looks a little silly for not having their transit authority's buses and trains listed on the website," Bornheimer wrote on the group's site. "So . . . invite all your friends, anyone who rides the T, or simply someone who feels that this is a logical and simple step to more accessibility for the MBTA and Boston."

Read the full article in the Boston Globe here

Join the Facebook group here

2 - Join Clever Commute

Clever Commute is a service that enables you to share with the other riders on your T route (i.e. the Franklin Line) what you see happening with service. Many a morning at the Franklin station, I could see the trains sitting in the yard not moving, the T Alert status board continuing to scroll "All trains are on or near schedule" and we could tell that was a lie.

You probably carry a cell phone that can send a text message. All you would need to do is enroll your phone for the Franklin Line and you can send status updates. By enrolling, you also will receive status updates by others in the group. This is a great tool to share information in a timely manner. Something you are well aware that the T can not do consistently.

Visit the Clever Commute website here.

Other articles published about Clever Commute can be found here

Join the Franklin Line with these steps

1. On the Clever Commute home page, select "Find your line"
2. From the drop down box, Select "Commurer Rail", then Select "Boston"
3. The screen should refresh to provide the MBTA commuter rail lines, check off Franklin
4. Complete the remaining information
5. Watch for the confirmation email, reply to confirm enrollment
   
6. Review the reporting tips and guidelines
7. Provide and receive updates on the Franklin line status

(Note: when I used Internet Explore to test the setup process, the screen refreshed to provide the proper choice of lines to choose from within Boston. When using Firefox, the screen did not refresh. Hence, use Internet Explorer to enroll.)

Join Clever Commute

If you use the Franklin Line - Commuter Rail you know that service sometimes can be less than optimal.

You can help alert your fellow commuters to what you know about the service, when you know it and generally that will be in advance of the MBTA getting around to posting one of their own alerts.

Conductor Josh, the guy behind Clever Commute says:

(1) If you want to send a real-time commuter "alert" to your fellow passengers, then send a subject-only message to MBTA-Franklin@clevercommute.com
(ALL of the info comes from YOU...the commuters)

(2) Did you know?
We have over 100 recent instances where YOU have provided information better and faster than any other source!
See http://clevercommute.com/blog/?cat=2

How do you join Clever Commute?
Visit their web site here and sign up to register your email address.

For more information on the service, visit the Clever Commute blog here

Clever Commute - video

I have posted previously about Clever Commute and what a good idea it is. Josh Crandall, the guy behind the idea, has this video to explain how Clever Commute works.




It is free and it works because you, and I, and others on the Franklin Line make it work.

Join Clever Commute here

Franklin MBTA Commuters

Real-time alerts ease sting for commuters facing delays

By John Dyer, Globe Correspondent

On weekday mornings, environmental lawyer Michael Ernst rides the commuter train from Westborough to South Station in Boston. The train, he said, is often late. But usually, one of his fellow stranded passengers will help him cope.

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Yes, from the T itself... hard to believe but true, they do publish T-Alerts and they have been pretty accurate, much more so that the stupid message board.

You can sign up for T Alerts here.

Creative Commute is a new service just expanding into Boston having already been developed and serving the NY/NJ commuter in the post 911 days. I wrote about Clever Commute in December.

You can sign up for Clever Commute here.

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There are two other blogs about commuting via the trains into Boston:

The Franklin Line

Charlie on the Commuter Rail

Attention Franklin Commuters

The MBTA/MBCR introduced the T-alert service recently. You can have an alert sent to your email so you can find out when your line is experiencing a delay for your normal commute period. This sounds good and should work. In the first couple of weeks since I enabled it, it has been fairly accurate. "Fairly" meaning the timing of some of the alerts could be better. Recall this is the same organization that manages the electronic sign boards at each station. Those are incorrect and or late most of the time, how are they going to be more accurate with another method?

It would be better if someone would set up a Twitter account so those on the line could provide updates. We, the commuters, would be able to share what we see happening. It makes sense to know that the train is running late. It doesn't always help to know why. The "why" almost doesn't matter, unless it has something to do with when it will arrive. And even then, in many cases, it takes too long to find out the why.

The Boston Globe writes today of a commuter service started in the NY/NJ area that is now expanding to Boston (amongst other areas). It is a moderated service that depends upon the commuters for updates. Moderated being the operative word here. Moderated means that spammers and nonsense messages will be filtered from the stream.

I just signed up. I can't wait to see how this will work out. The goodness of the more real time updates from fellow commuters will be a great benefit. The peer pressure of fellow commuters to silence the spammers and nonsensical messages will be helped with the moderation.

The Globe article is here.

MBTA T-Alert service can be found here.

Clever Commute can be found here.

T-Alerts were active on the Franklin Line Monday morning

Franklin/Forge Park Nov 3, 5:41 a.m. (Inactive)

Franklin/FrgPrk #790 (5:05am ib) will not service Forge Park. #702 (5:45am ib) will run on time from Forge Park. 11/3/2008 5:31 AM This alert is no longer active at mbta.com. Likely the issue has been resolved.

Franklin/Forge Park Nov 3, 6:31 a.m. (Inactive)

Franklin/FrgPrk #790 (5:05am ib) will not service Forge Park. #702 (5:45am ib) will run 20 minutes late. 11/3/2008 5:31 AM This alert is no longer active at mbta.com. Likely the issue has been resolved.

Franklin/Forge Park Nov 3, 6:41 a.m. (Inactive) Franklin/FrgPrk #704 (6:15am ib) experiencing 20-25 min delay 11/3/2008 6:34 AM This alert is no longer active at mbta.com. Likely the issue has been resolved.

Franklin/Forge Park Nov 3, 7:21 a.m. (Inactive)

Franklin/FrgPrk #706 (6:35am ib) experiencing 15-20 min delay 11/3/2008 7:14 AM This alert is no longer active at mbta.com. Likely the issue has been resolved.

Franklin/Forge Park Nov 3, 8:21 a.m. (Inactive)

Franklin/FrgPrk #732 (7:54am ib) experiencing 20-25 min delay 11/3/2008 8:20 AM This alert is no longer active at mbta.com. Likely the issue has been resolved.

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If you haven't signed up for a T-Alert, you can do so here.

You can also join Clever Commute where the riders share the updates.

MBTA going 'real-time"?

Yes, hard to believe but it just might work.

Apparently, the trains will be equipped with GPS devices and the status will be provided via a 'count-down' timer as the train approaches the station. Coming to the Franklin line sometime in February according to the write up here:

MBTA: Commuter Rail "Real-Time Arrival" Countdown

from Commonwealth Conversations: Transportation by Klark Jessen

Will this replace the Clever Commute service that can be the T's own alerts?

Stay tuned!


Note: This was also posted to Steve's 2 Cents.

Commuter rail seeks customer feedback

In an effort to be more responsive to customers, the Massachusetts Bay Commuter Railroad today introduced a program to solicit feedback from customers and to better inform management on all areas of performance including fare collection, cleanliness and on-time performance.

In a press release, Richard A. Davey, general manager of the commuter railroad, said, "It is critical that we hear from customers about our performance and that we remain accountable through providing accessible performance statistics are to riders.

"By putting our on-time performance on the internet and in stations, we will ensure riders have every opportunity to know about our efforts to provide safe and reliable commuter rail service."

The commuter rail company is asking customers to grade performance, by signing up to take part in a week-long electronic survey about the service they have experienced on their train. Customers completing this survey will be entered into a drawing to win a free monthly pass. As part of its customer information efforts, the company will post monthly on-time performance numbers online at www.mbcr.net and at South, Back Bay and North stations.

This is the latest MBCR effort to better understand the service their customers receive and to provide customers with easily accessible performance records for all commuter rail trains operated by MBCR on behalf of the Massachusetts Bay Transportation Authority (MBTA), Davey said.

The program is part of MBCR's ongoing effort to raise awareness of the company's goal to achieve at least 95 percent on-time average performance throughout the system and to improve the traveling experience.

MBCR operates and maintains the fifth largest commuter rail network in the United States under a contract with the MBTA. MBCR provides service to 40 million passengers a year in nearly 80 cities and towns in Massachusetts, as well as Providence, R.I.

This was originally posted on the Franklin/Wicked Local Gazette

My 2 cents: If the MBCR/MBTA really wants to listen to the riders, all they need to do is pay attention to what the riders are already saying on their blogs or in Facebook, Twitter, etc. about the performance. Even Clever Commute is a better peer-based information delivery system on what is hapening with the schedule than the current T-Alerts.